Covenant Technology Partners

Junior CRM Business Analyst

OVERVIEW

Covenant Technology Partners provides custom business applications and systems for a wide range of clients using Microsoft’s Dynamic CRM. The ideal candidate will be able to work on their own and as part of a team. The candidate should have an excellent understanding of working in a remote environment and working on teams. Candidate must have a strong desire to learn new technologies.

The successful candidate should have experience working with Microsoft Dynamics CRM 2011/2013/201/2016. An understanding of customizations and configurations within Dynamics CRM and Dynamics CRM capabilities to identify operational and strategic needs and translate those into CRM business requirements. This person will be responsible for interacting with clients and will lead requirements gathering, establish business processes, and is responsible for customization and configuration within Dynamics CRM.

RESPONSIBILITIES
  • Familiar with Dynamics CRM 2011, 2013, 2015, or 2016
  • Experience planning and facilitating requirements gathering sessions (Joint Application Design (JAD) or other requirements gathering techniques).
  • Familiar in requirements prioritization and scope negotiation.
  • Familiar in strategic business process modeling, traceability and quality management techniques.
  • Experience with MS Dynamics CRM front end and workflow configuration processes.
  • Functional understanding of MS Dynamics CRM integration methods (Web services, etc.).
  • Familiar in developing and leveraging various modeling techniques for requirements elicitation (use cases, wireframes/conceptual prototypes, process flow diagrams, etc.).
  • Experience developing and conducting training.
  • Experience developing and executing test plans and test scripts.
QUALIFICATIONS
  • 1+ years of MS Dynamics CRM experience; with impact analysis, requirements gathering, and user acceptance testing for software development; or appropriate combination of education and experience.
  • 1+ years’ experience in customizing and configuring Dynamics CRM
  • Excellent interpersonal, facilitation, oral and written communication skills.
  • Strong analytical and problem solving skills
  • Intermediate experience with word processing, spread sheet, database, reporting and flowcharting applications.
REQUIREMENTS
  • Excellent verbal and written communication skills between both the customer and all levels within the organization are required.
  • A friendly and spirited personality that shines through in written and spoken communication, while maintaining an uncompromising level of professionalism
  • Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment with a desire to continue to learn new and market leading technologies.
  • Must be willing to learn Microsoft Technologies.
  • Willing to become certified in Microsoft related field.
EDUCATION
  • Bachelor of Science in Computer and Information Technology or related field
  • Equivalent work history in Technical field also accepted
  • Certification in Microsoft products a plus
DESIRABLE SKILLS
  • ETL processes and documentation

Covenant Technology Partners is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law