What is Dynamics 365 Copilot?
Dynamics 365 Copilot is an AI-powered virtual assistant that helps customer service agents resolve customer issues more efficiently. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and suggest solutions to agents. Copilot is integrated into the Dynamics 365 platform, enabling agents to access it through a chat interface.
How does Dynamics 365 Copilot work?
Dynamics 365 Copilot works by analyzing customer data to identify patterns and trends in customer queries. It uses this data to suggest solutions to agents, reducing the time it takes to resolve customer issues. Copilot also learns from every interaction, improving its accuracy and efficiency over time.