Release Wave 2 2022 Plan Has Been Released
Microsoft released the 2022 Release Wave 2 Plan on July 12, and we have the low down!
The features in this release are from October 2022 through March 2023. This release includes new features across Dynamics 365 applications including Customer Service, Field Service, Marketing, Sales, Supply Chain, Intelligent Order Management, Project Operations, Commerce, Fraud Protection, Business Central, Customer Insights, Financial Services, and more. We have highlighted a few below:
Dynamics 365 Sales
- Conversation intelligence. Get tips and suggestions while on a call with a customer.
- Enhanced Dynamics 365 Sales standardized reports through Seller Dashboard that allow sales managers and admins to understand the use of the sales application, as well as gauge the performance of teams and individuals using the application.
- Many new features coming to the Sales Accelerator and process automation, including a new sequence designer that works very much like real-time marketing journey designer. The ability to streamline sequence creation with looping of repeated steps, improved experience for sellers to create sequences and customer engagement plans.
Teams and Outlook Collaboration
I’ve included this content because Microsoft is enhancing the collaboration between Dynamics 365 Sales, Teams and Outlook! The goal here is to work where you want to work!
- Track linked Microsoft Teams chat as an activity in the Timeline! YAY!
- Use @ mention to find and share Dynamics 365 records in emails and chats.
- Create collaboration spaces around sales processes.
- Share records in email in Dynamics 365 app for Outlook
- Collaborate securely on live business data in email and chat.
- Display preview of shared records when pasting URLs.
Dynamics 365 Customer Service
- Enhanced omnichannel voice capabilities with support for voicemail, callback, and direct agent dialing.
- Enhanced unified routing with support for longest-idle routing, percentage-based routing, and preferred agent routing, with simplified skill management.
- Improved Microsoft Teams collaboration capabilities with customer support swarming to help agents resolve complex cases, and improvements to the embedded Teams chat and Teams meeting integration capabilities.
- Modernized agent experience with a new continuous view of previous conversations, enhanced multisession navigation, and AI-powered conversation summary.
- Improved extensibility of the out-of-the-box reports and ability for supervisors to view Power Virtual Agents analytics within their Omnichannel analytics dashboards.
Dynamics 365 Marketing
- Enable moments-based marketing with real-time journey orchestration, enhanced for B2B Marketing.
- Leverage the power of data and AI to market at scale and achieve higher levels of marketing maturity.
- Embrace personalized content to grow your audience interactions.
- With Real-Time Marketing you can now market directly to Leads – more on this to come!
D365 Finance
- Microsoft’s latest release wave focuses on Core Financials for D365 Finance. See below for further information on these investment areas:
- D365 Finance includes a robust Procurement and Accounts Payable module to handle purchasing and payment. This is being further enhanced to include Invoice automation with OCR (Optical Character Recognition) and automatic processing. With this feature, users will be able to import and process vendor invoices seamlessly allowing Accounts payable staff to focus on exceptions.
- Enhancements to Subscription billing to allow multiple customers to be billed from a single billing schedule
- Financial tags to improve reporting on accounting entries posted to the general ledger
D365 Supply Chain Management
Supply chain systems have been disrupted from the current crisis, the latest release wave for D365 Supply Chain Management aims to improve resiliency within organizations supply chain.
Below are the areas of focus:
- Improved Visibility into inventory and logistics allowing organizations to track consumption, allocate inventory, and make soft reservations.
- Manufacturing enhancements that allow increased agility on the shop floor. Further offerings around Sensor Data Intelligence which opens the door for businesses to customize and extend their solution.
- Planning optimization to bolster process manufacturing scenarios
- Procurement highlights diversifying the supplier network allowing businesses to be agile and responsive to changes in their supply chain.
- Simplified Warehouse management experience to reduce implementation time.
For more information, please contact Pamela Beste at PBeste@mailctp.com