Dynamics 365 Customer Service
At Covenant Technology Partners, we help organizations elevate customer service with AI-powered Dynamics 365 Customer Service solutions that deliver intelligent case management, predictive insights, and automated support workflows. By integrating Microsoft Copilot and real-time data, we enable support teams to resolve issues faster, personalize interactions, and proactively address customer needs. Our tailored approach empowers your team to deliver exceptional service across channels, build lasting relationships, and drive customer satisfaction through AI-driven engagement.
Elevate Your Customer Support with Dynamics 365 Customer Service
Dynamics 365 Customer Service Professional: Streamline Your Support
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Enjoy case management, knowledge management (including knowledge authoring), Microsoft 365 interoperation, unlimited named users, leads (creation only), Microsoft Power BI integration, and Microsoft Teams integration.
Dynamics 365 Customer Service Enterprise: Elevate Your Service
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Benefit from all features in Professional, plus Copilot in Dynamics 365 Customer Service, embedded intelligence, multisession support, unified routing, analytics and KPI reporting, forecasting and scheduling, portals, custom applications (Microsoft Power Apps), and workflow automation (Microsoft Power Automate).
Dynamics 365 Customer Service Premium: Transform Engagement
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Access all features in Enterprise, plus Dynamics 365 Contact Center, self-service chatbots and IVR, live and persistent chat on messaging and social channels, and a voice channel with inbound routing, conversation summarization, and outbound calling.
Enhance Customer Interactions with Dynamics 365 Contact Center
Dynamics 365 Contact Center: Empower Your Customer Support
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Transform your contact center with Dynamics 365 Contact Center software, delivering intelligence, automation, and efficiency across all channels. This Copilot-first solution integrates seamlessly with existing CRMs, allowing you to connect with customers via voice, SMS, web, mobile, email, and social channels. Personalize interactions using CRM data and improve containment with context-aware chatbots and virtual assistants powered by generative AI. Enhance resolution rates with intelligent, unified routing that assigns requests to the best-suited service representatives. Boost productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. Gain insights with real-time dashboards, historical reporting, and Copilot analytics to enhance performance and customer satisfaction.
AI-Powered Service That Delivers
Dynamics 365 Customer Service Blogs
Dynamics 365 Wave 1 Release for 2024: Dynamics Service
D365 Customer Service We are excited to share with you some of the amazing features...
Elevating Customer Satisfaction with MS 365: Empowering Your Customer Service Division with the Right Tools
In the realm of customer service, meeting and exceeding customer expectations is...
D365 Call Center Demo
See how the D365 Call Center Demo can streamline your customer service process and increase satisfaction.
SOLUTIONS MADE FOR YOU
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Contact us today to learn more about how our Dynamics 365 consulting services and Customer Service solutions, enhanced with AI, can help your business achieve its goals.