Turn Marketing Into a Measurable Growth Engine
We help marketing leaders activate real-time customer data and AI-driven journeys in Dynamics 365 Customer Insights — replacing generic campaigns with personalized experiences that lift engagement, pipeline, and retention.
Smarter Segments. Personalized Journeys. Powered by AI.
Begin Anywhere, Enhance as Needed with Dynamics 365 Customer Insights Base Plan
Discover the Full Potential of Your Customer Data
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Struggling to turn scattered customer data into meaningful action? Bring your data together to build a clearer picture of your audience, uncover what drives engagement, and deliver more relevant experiences. With stronger segmentation, real-time insights, and performance tracking, you can connect every interaction to smarter campaigns, stronger relationships, and measurable growth.
Achieve Marketing Excellence with Dynamics 365 Customer Insights Attach
Unify and Personalize Your Customer Journeys
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Disconnected data and campaigns make it difficult to deliver consistent, relevant experiences. Bring everything together to create coordinated journeys that reflect how your customers actually engage. With clearer audience insights, real-time orchestration, and built-in performance visibility, you can deliver more targeted campaigns, improve engagement, and turn interactions into long-term relationships.
Expand Your Reach with Unified People Packs
Tier 1: 100,000–500,000 Unified People
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As your contact base grows, it becomes harder to maintain a complete and actionable view of each customer. Expand your capacity to unify profiles at scale so you can keep data accurate, accessible, and ready to act on. With more complete customer views, you can improve segmentation, deliver more relevant outreach, and support campaigns that grow with your business.
Tier 2: 500,000–2 Million Unified People
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As your audience grows, it becomes more difficult to maintain clarity across campaigns and customer interactions. Increase your capacity to unify profiles at scale so you can keep data consistent, improve audience targeting, and respond faster to changing behaviors. With deeper insights and better visibility into performance, you can refine your marketing approach, increase engagement, and drive stronger results across larger segments.
Tier 3: More than 2 Million Unified People
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At enterprise scale, maintaining a clear and actionable view of your customers becomes increasingly complex. Expand your ability to unify and manage high volumes of customer data so you can maintain accuracy, improve targeting, and support large-scale campaigns with confidence. With more complete insights and greater data visibility, you can drive more informed decisions, strengthen customer engagement, and support long-term growth.
Boost Your Insights with Interacted People Packs
Tier 1: 10,000–50,000 Interacted People
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Limited interaction capacity makes it harder to track engagement and respond effectively as your audience grows. Expand the number of people you can actively engage with so you can capture more interactions, improve visibility into campaign performance, and maintain consistent, timely communication. With better insight into how customers are engaging, you can refine outreach and drive stronger results.
Tier 2: 50,000–250,000 Interacted People
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As engagement volumes increase, it becomes harder to track interactions and respond in a timely, meaningful way. Expand your interaction capacity so you can capture more touchpoints, maintain visibility across campaigns, and stay connected to a larger audience. With a clearer view of engagement and performance, you can improve responsiveness, refine your outreach, and drive more consistent results at scale.
Tier 3: More than 250,000 Interacted People
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At high volumes of engagement, maintaining visibility into interactions and acting on them quickly becomes more difficult. Expand your interaction capacity so you can capture every touchpoint, stay responsive across campaigns, and maintain a clear view of performance. With deeper engagement insights, you can refine your strategy, improve customer experiences, and support more informed decision-making at scale.
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Dynamics 365 Customer Insights Blogs
What’s the Secret to High-Performing Customer Journeys?
Dive into our Dynamics 365 Customer Insights demo to uncover the secret behind successful customer journeys and experiences.
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Prepare for the retirement of Outbound Marketing in Dynamics 365 and embrace the benefits of Real-Time Marketing.
Unlock the Full Potential of Dynamics 365 Customer Insights – Journeys (formerly D365 Marketing): Advanced Email Management and Journey Analytics for 2025
Explore the latest updates for Dynamics 365 Customer Insights - Journeys. Enhance your marketing strategies, personalize messages, and boost your campaign results.
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