Managed Services
At Covenant Technology Partners, we help organizations modernize IT operations by integrating AI-driven automation, intelligent monitoring, and predictive analytics into their managed services strategy. Our approach enables faster issue resolution, proactive system optimization, and strategic alignment with business goals. With advanced tools like Microsoft Copilot and real-time insights, we reduce disruptions, enhance security, and free up your teams to focus on innovation and growth—while we handle the complexity behind the scenes.
Managed Services for a Future-Ready Business
Microsoft 365 Support
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We cover core Microsoft apps and services, including Word, Excel, PowerPoint, Outlook/Exchange, Teams, SharePoint, OneDrive, and Copilot. Our end-user and IT support spans Tier 2 (CTP) and Tier 3 (Microsoft), offering both proactive and reactive solutions, best practices, and architecture guidance.
Copilot Center of Excellence
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Troubleshoot Copilot issues, provide guidance on its effective use, and keep clients informed about new features. Escalations to Microsoft are handled as needed, ensuring that our clients can leverage Copilot to its fullest potential.
MAM/MDM Support
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Our support extends to Intune/SCCM for Windows, macOS, Android, and iOS, handling device issues, security, compliance, and proactive/reactive measures. This comprehensive approach ensures all devices are managed effectively and securely.
Power Platform Support
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We build, maintain, and enhance low-code/no-code apps, workflows, and AI experiences with Power Apps, Power Automate, and Copilot Studio. This allows us to create and support innovative solutions tailored to our clients’ needs.
App Development Support
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We focus on custom applications, whether built by us or others, ensuring critical business applications are maintained and enhanced. This makes us invaluable to our clients by supporting their essential operations.
Dynamics Support
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Our expertise includes Customer Engagement, Finance and Operations, and Business Central, where we fix issues and build enhancements in Dynamics environments. This helps our clients optimize their business processes and improve efficiency.
Data Engineering and Architecture Support
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We maintain, enhance, and troubleshoot Power BI, SQL Server, Fabric, and Azure Data Services, providing strategic advice for cost, performance, security, reliability, and user experience. This ensures our clients get the most out of their data solutions.
Infrastructure Engineering and Architecture Support
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Our services cover Azure, Active Directory, Entra ID, Exchange Server, SCCM, SharePoint Server, and Windows Server, ensuring optimal use of the Microsoft stack. We provide maintenance, enhancements, and troubleshooting for these critical systems.
Security and Compliance Support
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Security is paramount, and we monitor Microsoft Defender and Microsoft Purview to secure data, users, and endpoints from threats. We maintain compliance, remediate issues, and proactively improve security through scheduled reviews.
AI Support
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We maintain and enhance AI solutions post-project, keeping them future-proof and cutting-edge as Microsoft evolves Copilot. This ongoing support ensures our clients’ AI solutions remain effective and up-to-date.
ADP Sync Support
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Our support for the ADP Sync solution includes addressing new automation use cases and staying ahead of changes from Microsoft and vendors. This proactive approach helps our clients continuously improve their automation capabilities.
CTP Enterprise Support
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We provide flexible support for all cloud and on-premises Microsoft solutions, working closely with client leadership to build backlogs, improve functionality and security, and offer Tier 2 (CTP) and Tier 3 (Microsoft) support. This comprehensive service ensures our clients’ systems are always optimized and secure.
Experience + IT Leadership
Covenant leverages rich Intellectual Property and deep Microsoft solution expertise to optimize the health and performance of your environment. Our IP and capabilities include:
- Chat-bot: Tier-0 AI enabled chat-bot to proactively resolve issues before engaging the helpdesk
- 24/7: Proactive solution monitoring around the clock
- Knowledge-base: Solution knowledge-base and training for your helpdesk (Tier-1) enabling first contact resolution
- Assessment of Solution Health: We do not wait for a system to fail before acting. System failures are much less costly when the issues are resolved before users are impacted
- Health Maintenance: On-going patching and tuning to optimize the solution performance based on the business needs
- World-class Tier-2 and Tier-3 Solution Resources: Our team includes some of the best architects, of these solutions, in the U.S. Very few if any MSPs have the ability to escalate issues to such a high level
- Microsoft: We have direct access to Microsoft support and product team resources
- World-class IT Leaders: Virtual CIO, CISO and architecture leadership for road mapping, project planning and achieving ROI on your IT budget
View Our Marketplace Offerings:
THE DETAILS
How it Works
Pay per Incident
With this plan, you will get a health assessment and access to our case management system to log and review cases. You will also receive a regular solution health check
Performance SLA
This plan is optimized to your needs over a period of time. You may optimize for cost reduction, risk reduction, performance, and/or user experience.
WHAT OUR CLIENTS SAY:
Client Case Studies
Overflow Help Desk Support for O365 Tenant Migration
Learn how our Overflow Help Desk Support for O365 Tenant Migration case study transformed client experiences and efficiency.
Managed Services Blogs
SharePoint Security/Governance and Artificial Intelligence
At Covenant Technology Partners, we have access to tools and expertise necessary to do an initial assessment and security hardening of your SharePoint environment as you implement AI tools such as Microsoft Copilot.
Microsoft Unified Support vs Covenant’s Enterprise Support
A customized support model that provides break-fix and proactive support from our subject matter experts and Microsoft engineers.
What is Managed Services?
Managed services is a way of outsourcing your IT needs to a reliable and experienced partner who can handle the day-to-day operations, maintenance, security, and optimization of your IT infrastructure. Managed services can help you reduce costs, improve efficiency,...
SERVICES MADE FOR YOU
Why Managed Services?
You need your systems to work. You want to avoid data loss and operational disruption. You want your users happy and your services secure from attacks. Our Managed Services can help you achieve these needs. Reach out here to learn more.