Get ready to put the power of AI to work for your business

by | May 3, 2023

SMBs are rapidly becoming the new adopters of AI. Businesses are using AI-powered tools for sales and marketing automation and business operations automation. In fact, in a recent survey of 550 businesses with fewer than 200 employees, 72 percent said they are familiar with AI tools, with 48 percent using them daily.

Power of AI


In March, we announced Microsoft 365 Copilot, which will transform the way you work and free you to focus on the things most important to your business.

Copilot saves you time by automating routine tasks, streamlining business workflows, and providing valuable insights to help you make the right decisions. It brings together your own data—your internal documents, presentations, chat, and email—and uses it to help you draft emails, summarize meetings, and more. Let’s walk through a scenario to help you visualize some of the ways Copilot can help small and medium businesses.


Woman shopping


Drafting customer responses: A clothing store owner asks Copilot to summarize the morning’s emails, flag messages that include customer feedback and supplier concerns, and draft customized responses to each inquiry.

Analyzing data: The store owner uses Excel to break down sales by type and channel to determine profitability, project the impact of increasing the store’s online inventory, then reformat data into visual charts to model how inventory shifts could impact the business’s gross margin.

Wanting to write a business planning overview, the owner uses Microsoft Word to summarize customer feedback—pulling data from email and Teams chats—as well as integrate the newly-analyzed data and determine the benefits of increasing online inventory.

Creating a proposal: Next, the owner asks PowerPoint to draft a two-page project proposal to share with business stakeholders, based on customer feedback and the earlier analysis—then further uses Copilot to summarize the information in just one slide.

Summarizing meetings: The store owner meets with the retail store team to discuss business strategies and asks Teams to summarize key discussion points and opinions and suggest action items—all in real-time during a meeting.


Four people on a Teams Meeting


These are just a few examples of how Copilot can benefit your business. To learn more about AI and Copilot, contact our team. For a demo of copilot, please contact