What’s new and planned for Microsoft Copilot for Service

by | Mar 27, 2024

This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave’s release plans, go to 2023 release wave 2 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

[The] check mark shows which features have been released for public preview or early access and for public preview, early access, and general availability.

 

Administrator experience

An intuitive administrator experience makes it easy for admins to create, deploy, and configure agent-facing copilots in CRM systems and apps such as Outlook and Teams.

 

Administrator experience

 

Agent experiences in Microsoft Teams

Give your agents access to generative AI in their existing flow of work and across the tools they already use every day, such as Teams.

 

Agent experiences in Microsoft Teams

 

Agent experiences in Outlook

Give your agents access to generative AI in their existing flow of work and across the tools they already use every day, such as Outlook.

Agent experiences in Outlook

 

    • You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

 

Description of Enabled for column values:

    • Users, automatically: These features include changes to the user experience and are enabled automatically.
    • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
    • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

 

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.

 

Skip to content