Dynamics 365 Customer Service
Covenant Technology Partners leverages Dynamics 365 Customer Service to empower your support team to build and nurture lasting customer relationships. With our expertise, you can utilize valuable insights, collaborate seamlessly with Teams, and integrate AI for enhanced decision-making. Our solutions enable you to manage service cases on the go with the mobile app, track customer activities, and analyze feedback from surveys completed via Customer Voice. Deliver exceptional customer service and engage more effectively with our comprehensive solutions.
Elevate Your Customer Support with Dynamics 365 Customer Service
Dynamics 365 Customer Service Professional: Streamline Your Support
Enjoy case management, knowledge management (including knowledge authoring), Microsoft 365 interoperation, unlimited named users, leads (creation only), Microsoft Power BI integration, and Microsoft Teams integration.
Dynamics 365 Customer Service Enterprise: Elevate Your Service
Benefit from all features in Professional, plus Copilot in Dynamics 365 Customer Service, embedded intelligence, multisession support, unified routing, analytics and KPI reporting, forecasting and scheduling, portals, custom applications (Microsoft Power Apps), and workflow automation (Microsoft Power Automate).
Dynamics 365 Customer Service Premium: Transform Engagement
Access all features in Enterprise, plus Dynamics 365 Contact Center, self-service chatbots and IVR, live and persistent chat on messaging and social channels, and a voice channel with inbound routing, conversation summarization, and outbound calling.
Enhance Customer Interactions with Dynamics 365 Contact Center
Dynamics 365 Contact Center: Empower Your Customer Support
Transform your contact center with Dynamics 365 Contact Center, delivering intelligence, automation, and efficiency across all channels. This Copilot-first solution integrates seamlessly with existing CRMs, allowing you to connect with customers via voice, SMS, web, mobile, email, and social channels. Personalize interactions using CRM data and improve containment with context-aware chatbots and virtual assistants powered by generative AI. Enhance resolution rates with intelligent, unified routing that assigns requests to the best-suited service representatives. Boost productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. Gain insights with real-time dashboards, historical reporting, and Copilot analytics to enhance performance and customer satisfaction.
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Dynamics 365 Customer Service Blogs
Early Access Features in Dynamics 365 CE August 2024
Dynamics 365 Sales introduces new features that help businesses improve their efficiency, collaboration, and intelligence. These features include AI-generated insights, streamlined automation, and enhanced coaching capabilities. These updates reflect Microsoft’s commitment to empowering sales teams and driving business growth through advanced CRM solutions.
How manual customer relationship management is impacting your business
Small and medium-sized businesses need strong selling processes to sustain success and scale to the next level. However, manual processes caused by outdated customer relationship management (CRM) software, low employee CRM adoption, and a lack of technology altogether hinder the sales process and stunt the organization’s growth.
New Features coming to Dynamics 365 Sales in June and July 2024
We are exploring some features from the 2024 Wave 1 release for Dynamics 365 Sales...
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