Dynamics 365 Customer Service
Covenant Technology Partners leverages Dynamics 365 Customer Service to empower your support team to build and nurture lasting customer relationships. With our expertise, you can utilize valuable insights, collaborate seamlessly with Teams, and integrate AI for enhanced decision-making. Our solutions enable you to manage service cases on the go with the mobile app, track customer activities, and analyze feedback from surveys completed via Customer Voice. Deliver exceptional customer service and engage more effectively with our comprehensive solutions.
Elevate Your Customer Support with Dynamics 365 Customer Service
Dynamics 365 Customer Service Professional: Streamline Your Support
Enjoy case management, knowledge management (including knowledge authoring), Microsoft 365 interoperation, unlimited named users, leads (creation only), Microsoft Power BI integration, and Microsoft Teams integration.
Dynamics 365 Customer Service Enterprise: Elevate Your Service
Benefit from all features in Professional, plus Copilot in Dynamics 365 Customer Service, embedded intelligence, multisession support, unified routing, analytics and KPI reporting, forecasting and scheduling, portals, custom applications (Microsoft Power Apps), and workflow automation (Microsoft Power Automate).
Dynamics 365 Customer Service Premium: Transform Engagement
Access all features in Enterprise, plus Dynamics 365 Contact Center, self-service chatbots and IVR, live and persistent chat on messaging and social channels, and a voice channel with inbound routing, conversation summarization, and outbound calling.
Enhance Customer Interactions with Dynamics 365 Contact Center
Dynamics 365 Contact Center: Empower Your Customer Support
Transform your contact center with Dynamics 365 Contact Center, delivering intelligence, automation, and efficiency across all channels. This Copilot-first solution integrates seamlessly with existing CRMs, allowing you to connect with customers via voice, SMS, web, mobile, email, and social channels. Personalize interactions using CRM data and improve containment with context-aware chatbots and virtual assistants powered by generative AI. Enhance resolution rates with intelligent, unified routing that assigns requests to the best-suited service representatives. Boost productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. Gain insights with real-time dashboards, historical reporting, and Copilot analytics to enhance performance and customer satisfaction.
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Dynamics 365 Customer Service Blogs
Exciting New Features in Dynamics 365: 2025 Release Wave 1
Learn how Dynamics 365 2025 Release Wave 1 can transform user experience with features designed for better productivity and integration.
Unlock the Full Potential of Dynamics 365 Customer Insights – Journeys (formerly D365 Marketing): Advanced Email Management and Journey Analytics for 2025
Explore the latest updates for Dynamics 365 Customer Insights - Journeys. Enhance your marketing strategies, personalize messages, and boost your campaign results.
Transform your Sales Strategy with new Sales Copilot features in Dynamics 365 CE for 2025
Discover the power of Dynamics 365 Customer Engagement for your sales strategy. Explore the latest advancements and updates that will revolutionize your approach.
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