What is Dynamics 365 Copilot?
Dynamics 365 Copilot is an AI-powered virtual assistant that helps sellers reduce time spent on clerical tasks, providing interactive, AI-powered assistance across business functions. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and suggest solutions to agents.
What is Dynamics 365 Sales?
Dynamics 365 Sales is a sales automation tool that enables sales teams to manage their sales pipeline, track sales performance, and collaborate with team members. It provides insights into customer behavior and helps sales teams make data-driven decisions.
How does D365 Copilot work with D365 Sales?
Dynamics 365 Copilot and Dynamics 365 Sales work together to provide intelligent sales assistance. Copilot uses AI to analyze customer data and provide suggestions to sales representatives. Sales representatives can access these suggestions through the Dynamics 365 Sales interface, enabling them to quickly respond to customer inquiries and improve their sales performance.