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BlogsCustomer Engagement
Unlock the Full Potential of Dynamics 365 Customer Insights – Journeys (formerly D365 Marketing): Advanced Email Management and Journey Analytics for 2025

Unlock the Full Potential of Dynamics 365 Customer Insights – Journeys (formerly D365 Marketing): Advanced Email Management and Journey Analytics for 2025

Explore the latest updates for Dynamics 365 Customer Insights - Journeys. Enhance your marketing strategies, personalize messages, and boost your campaign results.

BlogsCustomer Engagement
Early Access Features in Dynamics 365 CE August 2024

Early Access Features in Dynamics 365 CE August 2024

Dynamics 365 Sales introduces new features that help businesses improve their efficiency, collaboration, and intelligence. These features include AI-generated insights, streamlined automation, and enhanced coaching capabilities. These updates reflect Microsoft’s commitment to empowering sales teams and driving business growth through advanced CRM solutions.

BlogsCustomer EngagementDynamics 365
How manual customer relationship management is impacting your business

How manual customer relationship management is impacting your business

Small and medium-sized businesses need strong selling processes to sustain success and scale to the next level. However, manual processes caused by outdated customer relationship management (CRM) software, low employee CRM adoption, and a lack of technology altogether hinder the sales process and stunt the organization’s growth.

BlogsCopilotCustomer EngagementDynamics 365
Implement AI-driven improvements for sellers & customers with Microsoft Dynamics 365 Sales Copilot
Implement AI-driven improvements for sellers & customers with Microsoft Dynamics 365 Sales Copilot

Implement AI-driven improvements for sellers & customers with Microsoft Dynamics 365 Sales Copilot

Small and medium-sized businesses must identify ways to stay ahead of their competition by empowering their sellers to provide clients with a high-quality customer experience. Artificial intelligence (AI) allows these organizations to optimize their sales processes...