Dynamics 365
Covenant is a Certified Microsoft Dynamics 365 implementation Partner. Our team has been providing world class service in the implementation and support of Microsoft D365 business applications since 2005. We pride ourselves in our breadth of knowledge and deep experience across the Dynamics 365 landscape, with deep skills in Sales, Service, Marketing, Commerce, and Finance, as well as Microsoft’s Dataverse and the Power Platform.
Transform your business with efficiency
Our Dynamics team would like to offer your organization a complimentary Demo, Workshop or Assessment around Dynamics 365.
Microsoft Dynamics 365 Customer Engagement
D365 Sales Solution
Dynamics 365 Sales enables salespeople to build and nurture lasting relationships with their customers, utilize insights and Teams collaboration to take action and close deals quicker, keep track of your accounts and contacts on the go with the mobile app, follow marketing activities your contacts and leads engage with, service cases they’ve opened, and surveys completed by Customer Voice.
Dynamics 365 Marketing
Dynamics 365 offers marketing automation for companies looking to increase demand with personalized customer journeys across multiple channels. Realize operational advantages and reduced costs when aligning sales and marketing with an integrated solution on same platform.
Dynamics 365 Customer Service
Dynamics 365 Customer Service offers a suite of capabilities to ensure delivery of the best customer service experience possible to your customers. The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
D365 Sales Accelerator
D365 Copilot & Sales Solution
D365 Copilot & Marketing
D365 Copilot & Customer Service
The Future of Intelligent Customer Service
As businesses strive to provide premier customer service, they are turning to intelligent technologies that enhance their interactions with customers. Dynamics 365 Copilot is one such technology that has evolved customer service by providing intelligent assistance to customer service agents.
Microsoft Dynamics 365 Enterprise Resource Planning
Dynamics 365 Business Central
Business Central is a business management solution for small and mid-sized (SMB) organizations that automates and streamlines business processes and helps you manage your business. Highly adaptable and rich with features, Business Central enables companies to manage their business, including finance, manufacturing, sales, shipping, project management, services, and more. Business Central is fast to implement, easy to configure, and simplicity guides innovations in product design, development, implementation, and usability.
Dynamics 365 Finance
Dynamics 365 Finance and Operations helps organizations maximize financial visibility and profitability with a resilient and agile supply chain solution that unifies data, people, and process in real time. This allows organizations to meet the fast-changing customer demand by enhancing visibility into the supply chain and inventory.
Covenant Solutions
Data Migration Tool
Dealing with outdated systems, no support, or losing your competitive advantage? Don’t let technology incompatibilities, lack of mobility or usability hold you back. As Dynamics 365 experts, Covenant Technology’s Business Applications Practice keeps your Dynamics CRM processes up-to-date to stay competitive in today’s fast-paced digital marketplace.
Import Staging Tool
Importing related lookup records into Microsoft CRM has always been a challenge. For example, when adding new contacts with new accounts, the accounts must be imported before the contacts. If the account record already exists, the import process may skip the record without updating. Or, when allowed, a duplicate record may be created, and it must then be de-duped, merged, or otherwise cleaned up. In response to these challenges, Covenant has created a CRM solution ‘Smart Import Manager’.
D365 Capacity Reducer
Covenant’s Business Applications team has developed a solution for organizations using Microsoft CRM software and desire more efficient business processes and cost savings on storage. Capacity (or storage) in Dynamics 365 includes the Dynamics Database, all attachment files, and system log files. Many organizations enable the SharePoint integration with Dynamics 365 to store files, however when an email arrives with an attachment, the user must perform a number of manual steps to store that attachment in SharePoint and remove it from Dynamics 365.
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Increase your business’s competitive advantage in the marketplace by letting our highly experienced team design and implement cost-effective, highly scalable solutions to optimize your business processes. Whether you need integration to existing systems or an entirely new system, our exceptional capabilities will truly ensure that your success is our success.