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Healthcare Client O365 Case Study

Healthcare Client O365 Case Study

Our Healthcare Client has a very complex O365 environment with over 30,000 users. Providing Tier 2 and Tier 3 support to address and resolve identified and reported issues was problematic with delated resolution of user issues as well as overall low user satisfaction with the resolution process. The delated user resolution caused operational issues resulting in reduced efficiencies and effectiveness of our client's operations.